Frequently asked questions

1 What is the name of your company and when was it established?

Our company name is TabsnCaps Pharmacy. We have been in the pharmaceutical trade since 1992 and have specialised in exporting medicines since 2015.

2 What types of medicines and pharmaceutical products do you ship?

We ship tablets, capsules, vaccines, syrups, injections and other healthcare products.

3 Which countries or regions do you currently serve?

We serve India, Asia, Europe, the Middle East, Australia, North America, Russia, UAE, Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Tajikistan and Uzbekistan. We provide doorstep delivery across these regions, with UAE delivery typically within 3 to 5 days.

4 What modes of transportation do you use for shipping?

We use air and sea transportation depending on the shipment requirements.

5 Do you specialise in domestic shipping, international shipping, or both?

We provide both domestic and international pharmaceutical shipping services.

6 How do you ensure proper temperature control during transportation?

We use refrigerated vehicles, insulated packaging and temperature-monitoring devices.

7 What type of packaging materials do you use for medicines?

We use insulated boxes, tamper-proof packaging and moisture-resistant materials.

8 Do you provide cold chain logistics for temperature-sensitive medicines?

Yes, we provide complete cold chain logistics for vaccines and other temperature-sensitive medicines.

9 How do you prevent damage or contamination during shipping?

We follow strict hygiene standards and use secure packaging methods throughout the shipping process.

10 What safety measures are followed while handling pharmaceutical products?

Our staff is trained in pharmaceutical handling, safety protocols and emergency procedures.

11 Which pharmaceutical shipping regulations and standards do you follow?

We follow WHO guidelines, GMP standards and applicable local government regulations.

12 How do you ensure compliance with government and international shipping laws?

We regularly update our procedures according to current legal and regulatory requirements.

13 Do you maintain documentation for every shipment?

Yes, we maintain complete shipment records and tracking documents for every order.

14 How do you handle customs clearance for international medicine shipments?

Our customs team manages all required documents and approvals for smooth international clearance.

15 Do you provide real-time shipment tracking?

Yes, every shipment comes with a tracking number so you can follow it until it reaches your door.

16 What technologies or software systems are used to manage shipments?

We use logistics management software, GPS tracking and inventory systems.

17 How do you monitor temperature and humidity during transit?

We use digital sensors and automated monitoring systems throughout the transportation process.

18 What happens if my shipment is delayed or damaged?

We inform you immediately, investigate the issue and arrange a quick replacement or other support.

19 Do you offer insurance coverage for pharmaceutical shipments?

Yes, insurance coverage is available for major shipments on request.

20 How do you handle customer complaints or emergency situations?

Our customer support team is available on WhatsApp and phone to resolve complaints and emergencies promptly.

21 What are the biggest challenges in shipping medicines internationally?

Maintaining strict temperature control and managing different international regulations are the major ongoing challenges, which is why we invest in cold chain handling and customs expertise.

22 Do you have plans to improve or expand your shipping services?

Yes, we plan to expand our cold chain network and improve our digital tracking systems.

23 How do you keep your shipping environmentally friendly?

We use eco-friendly packaging and optimise delivery routes to reduce fuel consumption.

24 What makes TabsnCaps different from other pharmacies?

Our reliable cold chain handling, dependable delivery timelines and customer-focused service set us apart.